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Frequently Asked Questions
Security of Your Personal Information:
Bon Voyage Luggage utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone else to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes.
You can tell when you?re in a secure environment by the following signs: the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology and all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. For additional security, we process your payment and order information on machines that are not on the Internet. After your transaction is complete, we safely discard your credit card information
How to Contact Us!
Bon Voyage Luggage accepts Visa, Mastercard, American Express and Discover Cards. After filling up our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. At shipment a payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.
Sales Tax Information:
Due to the location of our stores, we are required by law to collect applicable tax on all shipments to California. No tax will be added to orders that ship to addresses outside of California. If applicable, the appropriate tax will be automatically added to your order total.
Product Quality Guarantee
We guarantee all merchandise to be free of defects in materials and workmanship. If a problem occurs, we will revalue or replace the item at our option and to your satisfaction. This guarantee does not cover normal wear and tear or airline damage. If you experience any problems with the quality of our products, please contact us via phone at 510-522-2500 and we will be happy to serve you.
Shipping Options & Charges
We will begin processing your orders immediately upon receipt. We will ship your order within 3 business days of your order date. In most cases, we will ship within 1-2 days. If there are any delay, we will contact you immediately, either by email or by phone. If you have a question regarding the status of your order, please call us at 510-522-2500.
We ship UPS Standard Ground within the continental U.S. unless another shipping method is requested with your order. Shipping charges for the various delivery options are as follows:
Refunds & Exchanges
Shopping is easy with Bon Voyage Luggage. All refunds and exchanges will be gladly accepted when merchandise is returned in its original condition with the original payment receipt. A credit for the amount of the product plus taxes will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO credit for the shipping and handling amount. If the original payment receipt is not presented upon a refund or exchange, a store credit will be issued when the merchandise is returned in its original condition.
To make a refund or exchange by mail, please send the merchandise and your original payment receipt to:
Please indicate whether you are returning or exchanging the product. If exchanging, indicate the product of your choice.
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